Online casino operator L & L Europe has agreed to pay £900,000 after a UK Gambling Commission review found that some customer withdrawals were unnecessarily delayed alongside failures in anti-money-laundering and safer-gambling controls. The regulator's announcement covers seven websites operated under the company's remote licence.
The review found that a term allowing only one pending withdrawal at a time was unfair under consumer law. The operator also manually reviewed every fifth or tenth withdrawal for some customers, which led to requests for information that could in some cases have been collected earlier. The Commission said withdrawals may still be paused when information is genuinely required by law, but that was not the basis for the practices identified here.
The detailed public statement records additional problems between October 2024 and October 2025. Anti-money-laundering controls relied too heavily on financial thresholds and sampling, while customer-risk analysis and due-diligence procedures were not applied consistently. Safer-gambling alerts also varied across the operator's sites and did not adequately identify or respond to some indicators of harm.
The £900,000 is a payment in lieu of a financial penalty and will go to the consolidated fund; L & L Europe will also cover investigation costs. The Commission said the operator moved quickly to correct the failures, cooperated with the inquiry and accepted the findings early. iGaming Business notes that the case puts consumer access to winnings alongside AML and social-responsibility duties as an enforcement priority.
